Call recording optimised for your industry

At Touch, we understand that every industry has specific – and often unique – requirements for fixed and mobile call recording. That’s why we offer a range of services and configurations optimised for different vertical sectors and markets.

As well as meeting your business requirements, Touch also ensures that you meet industry-specific legal and compliance requirements, so you don’t have to worry about it. Our comprehensive fixed and mobile call recording services add value to your data, by unlocking access to valuable statistics, information and contextual data.

Who we help

  • Contact Centres

    Record calls for agent self-training and development, script adherence and to enhance and improve customer dialogue and experience.

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  • Financial services

    Ensure compliance with national and international requirements, as well as legal and obligations to protect your business.

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  • Emergency and Security

    Securely record and store sensitive data from mobile or fixed phones with instant post-call access to recordings.

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  • Telemarketing and Sales

    Use stored calls to improve agent development, for training purposes and to monitor script adherence.

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  • Telecoms Operators

    Offer customers a complete solution for recording calls in fixed and mobile telephone networks.

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  • Danske Bank logo

    “Danske Bank uses Touch Call Recording to ensure compliance recording for all our mobile users. We have been a customer since spring 2012 and are very pleased with the service & support, and that the solution meets our strict safety requirements. We recommend Touch as a provider of call recording.”

    Geir Øien, Business Management IT

The Touch Approach

cloud based

Recording as a Service

Delivered from the cloud, a simple path to meet compliance and regulatory goals

secure

Secure

Encrypted, secure data storage. Helping you to meet you compliance requirements

powerful

Powerful

Comprehensive, powerful and capable, helping you to meet business challenges

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