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Bloomberg is a trusted name worldwide. In addition to providing banks and financial institutions with up-to-the-second market data, business news and other information, the Bloomberg application suite used by multinational banks and organisations around the world includes a chat interface.

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Chat applications, whether standalone or as part of larger enterprise packages, have become an essential channel for communicating both with external customers and internal employees. For example, according to a recent study by Deloitte, contact center executives expect the use of chat to grow from 6 per cent to 16 per cent by 2019, with voice interactions falling from 64 per cent to 47 per cent1.

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