Thomson Reuters Eikon Messenger is a popular collaboration and chat tool, widely used in the financial services sector. Trusted by over 30,000 companies, it’s used by more than 300,000 users worldwide. It allows financial professionals to securely share information with customers, colleagues and other businesses in real-time.
Chat applications, whether standalone or as part of larger enterprise packages, have become an essential channel for communicating both with external customers and internal employees. For example, according to a recent study by Deloitte, contact center executives expect the use of chat to grow from 6 per cent to 16 per cent by 2019, with voice interactions falling from 64 per cent to 47 per cent1.