About Touch Record. Secure. Store. Protect.

Secure call recording from an
award winning company

touch recording
for…
  • telenor
  • AT & T
  • Alcatel Lucent
  • Cisco
  • icenet
  • Mitel
  • Unify
  • 3CX
  • Telavox
  • Skype for business
  • Telefonica O2
  • Bloomberg
  • Avaya
  • Puzzel
  • Phonero
  • Wave
  • Genesys
  • Reuters

A trusted provider of secure recording services

Touch is a trusted provider of services for recording, storing and accessing fixed and mobile voice calls and other electronic communications, in order to unlock the value in your communications data. Our services are delivered to companies, organisations and public entities.

As the first company in Europe to offer Call Recording as a Service and a regional market leader, we have the heritage and expertise to deliver the robust solutions that our customers demand.

Gaselle's logo
Technology Fast 500

Recognised for growth

In recent years the company has been among the 500 fastest growing technology companies in Europe, Middle East and Africa.

Touch has been appointed the Gaselle award for 4 years running and has been on the Deloitte Technology Fast 500 EMEA ranking twice.

Compliant and secure

Touch services can be tailored to meet industry-specific requirements, ensuring the safe, secure and reliable recording of voice and data communications. Our services also ensure compliance with local, national, international, and industry-specific legal and statutory requirements, including MiFID and MiFID II, and the upcoming General Data Protection Regulation (GDPR).

Touch multichannel services are hosted in the cloud providing access to enterprises of all sizes. They can also be offered through our fixed and mobile communications partners.

Omni-channel recording

Our services cover more than 35 communications channels and solutions, including landlines, PBXs, mobile phones, Skype for Business, social media, and many others.

Stored data is encrypted, ensuring data protection, and mirrored across multiple sites, with access to recordings through a userfriendly and intuitive user interface.

For a range of needs

Touch Call Recording Service helps companies to meet a wide range of requirements, including self-training, leader supervision, compliance, documentation, dispute resolution, quality assurance, risk management, audit trails and more. Our services help companies to increase productivity, add value to their communications, unlock rich insights into performance, and deliver improved customer service

Ideal for a range of industries and users

Touch offers call recording solutions optimised for the needs of different users, such as contact and call centres, financial services organisations, emergency and security services, telemarketing and telecoms operators.

  • Contact
    Centres

    Record and store calls for self-training, documentation, and dispute resolution. Increase the value of your communications.

    Read more

  • Financial
    Services

    Ensure compliance with national, international, legal and industry requirements. Protect your business, quickly and easily.

    Read more

  • Telemarketing
    and Sales

    Improve customer experience, enhance success rate, and boost business performance through continual enhancement.

    Read more

  • Emergency
    Services

    Document emergency and security incidents by recording and storing multichannel communications, safely and securely.

    Read more

  • Telecoms
    Operators

    Offer your customers a complete solution for recording calls in fixed and mobile telephone networks. High service quality, advanced functionality and predictable costs.

    Read more

  • Danske Bank logo

    “Danske Bank uses Touch Call Recording to ensure compliance recording for all our mobile users. We have been a customer since spring 2012 and are very pleased with the service & support, and that the solution meets our strict safety requirements. We recommend Touch as a provider of call recording.”

    Geir Øien, Business Management IT

The Touch Approach

cloud based

Recording as a Service

Delivered from the cloud, a simple path to meet compliance and regulatory goals

secure

Secure

Encrypted, secure data storage. Helping you to meet you compliance requirements

powerful

Powerful

Comprehensive, powerful and capable, helping you to meet business challenges

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