Call recording solutions for telemarketing and sales 

Call recording solutions for telemarketing
and sales teams

touch recording
for…
  • telenor
  • AT & T
  • Alcatel Lucent
  • Cisco
  • icenet
  • Mitel
  • Unify
  • 3CX
  • Telavox
  • Skype for business
  • Telefonica O2
  • Bloomberg
  • Avaya
  • Puzzel
  • Phonero
  • Wave
  • Genesys
  • Reuters

Call Recording for Telemarketing and Sales

Touch Call Recording Service enables telemarketing, sales teams and out-bound call centres to improve agent training, streamline performance management, and ensure adherence to best practices, scripts and KPIs.

Unlike many integrated call recording services for contact centres, Touch Call Recording Service complies with all existing legal, statutory and industry compliance requirements.

  • Manage teams effectively

    Touch Call Recording Service enables separation between individual agents, teams and departments, with each user able to access their own information. Likewise, team leaders gain access to data from their own teams, while departments can oversee multiple teams.

  • Boost agent performance

    Our solution creates documentation and audit trails for individual calls, which can be accessed via advanced search and retrieval capabilities. Touch also enables the logging and secure storage of all calls, which would normally require integration with an enterprise solution to achieve the same levels of control. Touch boosts agent and business performance, while ensuring legal, industry and statutory compliance.

  • Compliant and secure

    In addition, compliance to legal requirements for end-customer access to recordings of conversations in which they have participated is facilitated through an easy-to-use service.

  • Danske Bank logo

    “Danske Bank uses Touch Call Recording to ensure compliance recording for all our mobile users. We have been a customer since spring 2012 and are very pleased with the service & support, and that the solution meets our strict safety requirements. We recommend Touch as a provider of call recording.”

    Geir Øien, Business Management IT

The Touch Approach

cloud based

Recording as a Service

Delivered from the cloud, a simple path to meet compliance and regulatory goals

secure

Secure

Encrypted, secure data storage. Helping you to meet you compliance requirements

powerful

Powerful

Comprehensive, powerful and capable, helping you to meet business challenges

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