A full service with recording, search and storage
Touch Call Recording support Compliance Officer´s work on control and supervision of call recording, SMS / MMS and Chat. We can record your fixed phone, mobile phone, Bloomberg and Skype for Business. The service is both operator and system independent. Touch Call Recording meet FSA and MiFID II regulation for recording calls.
Call centre recording
Touch Call Recording is a tool for training, quality assurance and documentation for customer centers. The Agents, managers and/or administrators are given access to their own or a group´s recordings. We can record and store all communications with your customer center and chat solutions. Touch Call Recording fulfills the European Personal Data Act and the UK Data Protection Act privacy requirements for call recording.
Net-centric mobile operator recording
Touch Call Recording for mobile operators is a complete solution that provides an easy and cost-effective introduction of recording calls in the telephone network. The service is offered as Software as a Service (SaaS) with high service quality, broad functionality and predictable costs. The service has provisioning API for easy customer management. The service is turn-key with all-inclusive. Features for privacy and data protection are built into the system.
Call Recording for emergency services
Touch Call Recording can record all phone calls and messages made to emergency centers. We have solutions for both government agencies and private organizations. The recordings are often used to document events. Recordings are available for processing directly after the call is completed. The service allows recording of both fixed line calls and calls from mobile devices. Touch Call Recording meets with the most stringent requirements for secure storage of sensitive data.